Shipping & Returns Policy

ORDER PROCESSING: Please allow time to process and pack your order. Expect an email within 48 hours to let you know your order is on the way.

 

SHIPPING Orders are generally shipped within 3-5 business days using Royal Mail or Parcel Force depending on size. Flat rate shipping applies to orders shipping to the UK. We currently do not ship large original canvases outside of the UK.

 

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer flat rate shipping anywhere in the UK.

 

INTERNATIONAL SHIPPING: We offer international shipping on all reprints: Shipping charges for your order will be calculated and displayed at checkout. Delivery timelines are 8 to 20 days for international shipping but this can vary greatly depending on the destination. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Carol Mapley Art is not responsible for these charges if they are applied and are your responsibility as the customer.

 

REFUNDS, RETURNS AND EXCHANGES We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at carolmapleyart@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at carolmapleyart@gmail.com